Analysing the level of satisfaction with the services provided by a clinic

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Verlag: Our Knowledge Publishing
Autor: Carla Pereira Fiuza Rodrigues
Artikel-Nr.: KNV96979713
ISBN: 9786206559054

This book is based on research carried out at a plastic surgery clinic located in the Mucuri... mehr

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This book is based on research carried out at a plastic surgery clinic located in the Mucuri Valley. It is a quantitative survey, based on questionnaires applied to patients who underwent breast augmentation surgery between January 2011 and July 2012. Its overall aim was to assess customer perceptions of satisfaction with service provision. The results show this perception and the need for the company studied to further structure its organisational culture geared towards customer relations.

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